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12:00:49 GMT
19/05/2012
Help
Introduction

This Help Page provided is for our customers to enjoy the site and be able to use the site effectively and quickly. The list of topics here, deal with the different aspects of the site. It has been developed from a customer's point of view, surveys carried out and queries brought to our attention.

Super Soccer are committed to providing the best customer service possible. If you are still not satisfied with this information, please do not hesitate to contact us.

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Registration

Simply click the Join tab at the top of the page. This will then lead you to the user- friendly Account Registration page. Fill out the form, making sure that your information is accurate and all Required Data (which is noted with an asterisk *) is complete. The more details that you give us; the easier it is to process your application and winnings. Confirmation is then sent to you that will require your attention.

The entire Registration process should take about five minutes.

Further to this, Super Soccer reserves the right to request any additional information relating to your account, including copies of personal documents like driving licence, bank and credit card details, etc. at any given time. Failure to supply such information may result in restrictions on future transactions or the suspension of the account.

This is just an added security measure against possible fraud.

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Deposits

After registering you can make a deposit using your debit or credit card online. You can also choose to deposit by bank wire or by sending us a bank draft or cheque.

Simply follow the Cashier link at the top of the page. This will then lead to you to the Cashier page where you will be able to choose the Deposit option. Just follow the instructions and as soon as your funds clear, you can start betting.

If you have a credit or debit card you can clear your deposit instantly online. Please take care to fill in the card number accurately, including expiry date, and the name on the card. Fill in the amount you wish to deposit and as soon as we receive online authorisation for your deposit the funds will be available for you to bet with from your account. This usually takes less than a minute. The deposit is confirmed on-screen and by e-mail.

If you have chosen to use bank wire transfer, bank draft or cheque, you will not be able to place bets until the funds have cleared. When the funds have cleared you will receive e-mail to that effect, your account will be credited immediately, and you will be able to place bets according to your balance.

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Withdrawals

Simply sign in with your username and password and then click on the My Account link located on the top of the screen. This will then lead you to the My Account page where you will be able to choose the Withdraw Funds option.

Once you have choosen the Withdraw Funds option, you'll be able to Select the payment method and the amount you wish to withdraw. Please note that all payments made to a customer via Debit or Credit card must be to the same card initially used for account deposits. In the event of this not being possible, payments will be made by cheque in accordance with the customer personal account details. Super Soccer reserve the right to pay the full amount of your withdrawal funds in check or bank wire under the full discretion of Super Soccer management.

When you deposit using a bank draft or cheque, winnings can only be paid out by cheque.

When you deposit funds using bank wire, you can choose to withdraw funds in either cheque or bank wire. For withdrawal by bank wire, we will only wire the amount you requested to the bank account where you originally made your bank wire deposit.

In general, all fund withdrawals will be processed and sent to you within 14 days.

The withdrawal is confirmed on-screen and by e-mail.

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How to Place a Bet

Super Soccer provides one of the most efficient betting systems on the Internet. All of our betting procedures and features are very user-friendly because we have always put our customers first.

Before you can start betting on the site, you must register as a member of Super Soccer. Then, you must choose a deposit option. If you use your credit card or debit card as your method of deposit, your account can be credited within a matter of seconds. After your account has been credited, you can then start betting.

Single Bet: Super Soccer posts schedules and odds on all betting events, available live on the site. Choose a sport, then the event that you wish to bet on. When you have chosen your selection click on the odds {Fixed Odds or Starting Price (SP)}. Your selection will automatically appear on your Betting Slip. Enter the amount you wish to stake in the box provided. Once you are happy with your bet and the amount you have staked, click the 'Place Bet' button and your bet will be processed.

Combination/Multiple Bet: Follow the same steps as for a Single Bet (detailed above) until the Betting slip is generated. When you have added as many selections as you wish, enter the amount you wish to stake in the box provided. Once you are happy with your bets and the amounts your have staked, click the 'Place Bet' button and this will process your bets.

Please note that bets are instantly recorded and the total amount is automatically debited from your account.

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Account Management / History

Simply click the My Account link at the top of the page. This will then lead you to the My Accounts page where you will be able to choose a number of options according to your needs and information required.

From here you can:

  • Deposit funds to your account
  • Withdraw funds from your account
  • View your Statements within specific periods of time, including deposits, withdrawals, unsettled bets, winning bets. (You may also have your statement emailed to you)
  • Add, modify, and remove any credit card details.
  • Change your account preferences.
  • Change your personal details.
  • Change your password.

Your account will show any winnings, paid back into your account, immediately after we have settled the bet. We settle bets once we have confirmed the result for betting purposes and, win or lose, you can find the results of events at our site. Please note that all events on a bet have to finish before you will receive any winnings.

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Different Types of Odds

There are two main types of odds used for betting purposes on this site.

Fractional Odds: This is the ratio of winnings to stake that you will receive if your selection is successful.

This can be clearly explained with the use of an example:

Chelsea = 1 to 6 (1/6)

Arsenal = 8 to 1 (8/1)

In order to win £1 on Paul, you need to stake £6. Thus, if Paul wins, your return would be £7 (the £6 you staked plus the £1 you won).

In order to win £8 on John, you need to stake £1. Thus, if John wins your return would be £9 (the £1 you staked plus the £8 you won).

Multiplier/Decimals: This type of odds is very easy to understand and use.

We can illustrate this with an example:

Manchester United = 2.20

Draw (Tie) = 1.90

Liverpool = 1.50

If you had placed a bet of £100 on Manchester United, and that team won, your total winnings including your stake would be £220 (the return is deduced by multiplying your stake with the odds listed).

If you had placed a bet of £100 on the Draw, and that was the result, your total winnings including your stake would be £190.

If you had placed a bet of £100 on Liverpool, and that team won, your total winnings including your stake would be £150.

Please Note: For accuracy of settlement, all winnings are calculated on the basis of our decimal odds. Fractional odds are only approximated representations of these odds.

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Traditional Odds converted to Decimals
Fractional Decimal   Fractional Decimal   Fractional Decimal
1/10 1.10   6/4 2.50   8/1 9.00
1/9 1.11   8/5 2.60   17/2 9.50
1/8 1.13   13/8 2.63   9/1 10.00
1/7 1.14   17/10 2.70   10/1 11.00
1/6 1.17   7/4 2.75   11/1 12.00
1/5 1.20   9/5 2.80   12/1 13.00
2/9 1.22   15/8 2.88   14/1 15.00
1/4 1.25   19/10 2.90   16/1 17.00
2/7 1.29   2/1 3.00   20/1 21.00
3/10 1.30   21/10 3.10   22/1 23.00
1/3 1.33   11/5 3.20   25/1 26.00
4/11 1.36   9/4 3.25   28/1 29.00
2/5 1.40   23/10 3.30   33/1 34.00
4/9 1.44   12/5 3.40   40/1 41.00
1/2 1.50   5/2 3.50   50/1 51.00
8/15 1.53   13/5 3.60   66/1 67.00
4/7 1.57   11/4 3.75   80/1 81.00
8/13 1.62   14/5 3.80   100/1 101.00
4/6 1.67   3/1 4.00   125/1 126.00
8/11 1.73   16/5 4.20   150/1 151.00
4/5 1.80   10/3 4.33   200/1 201.00
5/6 1.83   7/2 4.50   250/1 251.00
10/11 1.91   4/1 5.00   300/1 301.00
Evs 2.00   9/2 5.50   350/1 351.00
11/10 2.10   5/1 6.00   400/1 401.00
6/5 2.20   11/2 6.50   500/1 501.00
5/4 2.25   6/1 7.00   600/1 601.00
13/10 2.30   13/2 7.50   750/1 751.00
11/8 2.38   7/1 8.00   1000/1 1001.00
7/5 2.40   15/2 8.50      

Please Note: For accuracy of settlement, all winnings are calculated on the basis of our decimal odds. Fractional odds are only approximated representations of these odds.

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Security

Super Soccer has been designed to achieve three main objectives:

  • High Availability
  • Complete Security
  • Speed and Reliability

We acknowledge that these three main factors will provide the best service to our customers and enable you to bet confidently and quickly.

Furthermore, your confidentiality is guaranteed. We will not disclose your information to a third party.

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Odds Formats

[ fraction ] [ decimal ]

Notice Board

Age Restrictions

It is against the law for those under 18 to gamble. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police. Before any customer can deposit funds, or place a bet, we will carry out an electronic age verification check using a third party system on all customers who register with us. Any customer who fails this check will be asked to provide documented evidence that they are over 18.

For more information please review the rules.
Review the rules

Over 18s only